The Hermitage Hotel - OCEANA COLLECTION

The family room was very good

We were upgraded to a suite, which was fantastic with great views. The staff were attentive and helpful. The Hotels location is great for the Christmas gardens, the town, the prom, and the BIC. The hotel is going through a refresh, which is long overdue, and our friends had one of the newly refreshed room which they told us was fantastic.

Location is great. We stayed in 2 different rooms. 1st room had a sea view and king size bed, 2nd room had no view and double bed. Loved the fact 2nd room had lovely walk in shower. 1st room had shower over bath, but we appreciated the grab rails. Tea & coffee making in room was nicely stocked, and 2 bottles of water appreciated. Beds were comfortable. Staff were friendly and helpful. Plenty of choice at breakfast. Bedside lights were good and nice to have tissues in the room. Lovely toiletries.

Perfect location by beach. We were there for a graduation day so we were right by the event locations and the restaurant for the later celebrations. The room was great - on the top floor with a wonderful sea view around the bay. It was spotlessly clean and the bed was very comfortable. Despite being in a central location the room was well insulated.

For me the most important part of a hotel stay is the care and attention by reception and guest services and how inviting they are, and make you feel. Ali at Hermitage Hotel in Bournemouth is the finest example of the best customer care. He was very polite from the beginning, gave me a map and informed me about all of the various amenities within the Oceana Collection of hotels, as well as memorable sites in the neighborhood. I checked in at 9pm, so he checked and found some available rooms at that time and gave me a lovely upgrade to a seaview room. The room was immaculate, beautifully decorated, very clean, modern, tiled bathroom and well ventilated. The bed was extremely comfortable, and what I experienced was a very high level luxury experience. This hotel and its staff, especially Ali, are very concerned about every tiny detail that facilitates a happy, memorable experience for its guests. Out of 5 Stars, I would give this hotel 10 stars. They are an example with which I hope other luxury hotels take note. Breakfast was delicious, common area furniture is decorated with wonderful taste. The hotel is a few steps from the beach, pier, bus stops, town centre and local tourist attractions. I highly recommend it to anyone and I take great pleasure in writing this review. Every member of the Hermitage Hotel teams needs to be commended for their contributions to an outstanding guest experience. Thank you.